Nordea Sucks Customer Reviews and Feedback

From Everything.Sucks

Nordea Bank Abp, commonly referred to as Nordea, is a European financial services group operating in northern Europe and based in Helsinki, Finland.The bank is the result of the successive mergers and acquisitions of the Finnish, Danish, Norwegian and Swedish banks of Merita Bank, Unibank, Kreditkassen and Nordbanken that took place between 1997 and 2000. The Baltic states are today also considered part of the home market. The largest shareholder of Nordea is Sampo, a Finnish insurance company with around 20% of the shares. Nordea is listed on the Copenhagen Stock Exchange, Helsinki Stock Exchange and Stockholm Stock Exchange.

On July 2020, a customer named Icarus wrote a review for Appgrooves about Nordea Bank App: Doesn't even open. I've been trying to move the whole thing over on my new phone, but since the code app doesn't even open up on this one, I'm stuck having to use two phones only because of that.

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I certify that this review is based on my own experiece and is my opinion of this person or business. I have not been offered any incentive or payment to write this review.

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Senior Project Manager (Former Employee) says

"keien proffesional. Un proffesional senior managers"

Service Owner för Backup (Former Employee) says

"Svårjobbst mellan 5 stycken länder. Mycket politik och IT styrs av Danmark vilket göra att det är svårt att komma in i bedluten"

Project Coordinator (Former Employee) says

"My experience with Nordea was awesome as I had motivated managers and co-workers who have gave me exposure to various management areas and fresh learning. I had very pleasant and motivating co-workers around who usually were not hesitant to share knowledge and experience in handling the job role in an effective way. Office hours were very flexible and had opportunities to cultivate more skills and knowledge from the Nordea team on project coordination.Flexible work hoursOffice locations"

Most recent work - UX Consultant (Former Employee) says

"For the short while, I was there was a purposeful air about making digital transformation happen and for Nordea to catch up with banks making far more use of the digital space. Management was a little hapless.Good salary, a nice city to work in.Management"

Kundrådgivare (Former Employee) says

"Stressig miljö. Tystnadskultur. En känsla av att man mest satsar på 25-åriga killar. Statistik är viktigare än allt annat. Viktigare än kunder. Gruppchefer som inte har riktig kunskap. Dåligt ledarskap. Mycket konstruerande. Möten, lönerevisioner, press med statistik. Dra ned personalen i skorna. Ingen uppbyggnad, statistik står över allt."

Director (Current Employee) says

"A large bank with many opportunities, great colleges. As an effect of the banking industry changing, Nordea is struggling to find its new shape. Constant reorganization puts pressure on the employees.Great colleges, many opportunitiesWorkload is to high for many departments"

Treasury and ALM (Former Employee) says

"Try to get a cage with a view over the park, make friends with other animals on the floor and live through the the eye-opening experience of realizing how pointless your life is."

Anonymous (Current Employee) says

"The bank is trenching itself and doing an about-face back into the Nordics by limiting its foreign staff from pursuing plentiful business opportunities."

Kierownik Zespołu Zarządzania Ryzykiem Operacyjnym (Current Employee) says

":) w dobrych czasach było przyjemnie. Nieprzemyślana polityka prowadzona przez KNF doprowadzi do wycofania kapitału zagranicznego z Polski, dokładnie tak jak to się stało w przypadku Nordea"

SWITCHBOARD AGENT (Current Employee) says

"Arbejdspladsen er god, man arbejder selvstændigt, ikke så gode mellemledere. Har haft rigtige mange super gode år i banken og har altid elsket at gå på arbejde.god løn"

Assistant (Current Employee) says

"Finns inte mycket att säga just nu, därav ingen beskrivning."

Senior Network Security Analyst (Former Employee) says

"Tehtävänannot eivät olleet selkeitä, mandaattien saaminen oli vaikeaa johtuen organisaation ongelmista. Opin, että kaikki ei ole kultaa mikä kimaltaa.Osa työkavereista, ateriaedut, lainaedut, joustava työaika, myös etätyö mahdollinenOlematon perhdytys ja puutteellinen työnjohto, päätöksenteossa ja toteutuksessa haasteita"

AML finansdetektiv (Former Employee) says

"Jeg blev ansat på en korttidskontrakt, men med sandsynlig lovning på mere/forlængelse og de var frusterende længe om at melde ud, hvad deres planer var for gruppen af medarbejdere ansat på samme tidspunkt som jeg selv. Der var en konstant omskiften i arbejdsopgaver, med meget kort oplæringstid samtidigt med at man lagde vægt på vigtigheden af arbejdets kvalitet. Stemningen blandt de ansatte var dog generelt virkelig god og det var det måske største pluse ved arbejdspladsen."

Kundrådgivare. Heltidstjänst (Former Employee) says

"de bästa delen av jobbet var att jag fick låta mig nya saker varje dag och att man fick så härlig kontakt med sina stam kunder. en typisk arbetsdag gick ut mycket på att hjälpa kunderna i dem vanliga dag rutiner att sätta in o ta ut pengar, hjälpa med kundtjänst i all form av frågor. ja har lärt mig att oavsett vad så är vi alla människor och vissa behöver mer hjälp än andra, så ja har byggt upp min uthållighet och mitt tålamod och se de som något positivt i detta jobb krävs mkt ödmjukhet och viljan tlll att lära våra kunder att allt går o lära när de kommer nytt och dessutom få dem att känna sig trygga"

Bankrådgiver (Former Employee) says

"En rigtig god arbejdsplads og dygtig ledelse. Også de blev dog ramt af krisen, men ønskede stadig af være bedst og give det største afkast til aktionærerne. Det mærkedes meget tydeligt ved store besparelser men samtidig øget effektivitet og indtjening. Det forplanter sig, og giver utryghed og stress. Nordea har en fantastisk personalepolitik, og prøver altid at finde muligheder og/eller alternativer, hvis der er behov for det. Jeg har altid elsket og været stolt over at være en del af Nordea, men de seneste års udvikling (samt sygemelding 1 1/2 år) gjorde at jeg ikke kunne se mig selv fortsætte som rådgiver. I et forsøg på at finde en anden funktion i banken, arbejdede jeg det sidste halve år som kunde medarbejder. Et job som blæksprutte trivedes jeg utrolig godt med. Det lykkedes desværre ikke, så jeg fik en fratrædelsesaftale pr. 1/11 2014."

Call Center Agent (Former Employee) says

"Kundenservice und Produktverkauf per Telefon, E-Mail und Social Media"

Kundansvarig (Former Employee) says

"Efter 43 år i Bank slutade jag i Nordea o började med kapitalförvaltning på Compassen AB i Stenungsund"

Retention Sales Manager (Former Employee) says

"The review for Nordea Finance is equivalent to the one for Nordea Bank. It is the same employer with same pros and cons even though here are slight differences due to Nordea Finance being a subsidiary.Great peoplePart of a big bank"

Branch Manager (Former Employee) says

"A typical day at work would be filled with many meetings, some of them relevant but some were irrelevant inefficient. Short breaks during the morning and the afternoon to catch up with colleagues was great, but not always time for that. I have only good things to say about all my direct leaders to whom I am thankful for my development. The hardest part of the job was the long term strategy and understand the reason for some decisions while the most enjoyable part was the great people who worked there and getting to serve customers and reach targets together with them.Great colleagues and many ways to build a careerA bit too big at times"

Service Centre Specialist (Former Employee) says

"Trevliga kollegor på den avdelning där jag arbetade."

Kyong Chong says

"To bad I have to give one star. In the past I felt welcome and appreciated but now I cannot get answer on anything. If you like to do your bank business with students Nordea will be your dreambank."

DS says

"Really disappointed with Nordea's customer service. I wanted to open a new bank account with Nordea thus applied online. The next day, I received a call and a sms stating that I would need to make a visit to Branch instead and also been told to bring with me a proof of identity and my health insurance card (yellow card). I brought these with me and took time to visit the branch however, this time been asked to come back with my latest tax return as well transactions on account which I hold with another bank. I went back home and carried all these paper back with me. After making 2 visits, Nordea staff tell me that they cannot open an account for me as I already hold a nemaccount with another bank. I would have appreciated if this was informed before being asked to visit the branch twice for no use. I am an old lady and really disappointed of the way I have been treated! really really bad experience."

Pulkit Suri says

"Hi Sofie, Thanks for the call and nice conversation however due to privacy I cant disclose the issue here but you need to intervene here. I guess Nordea has made a mistake with state and pushing the blame on me or trying to hide it. I have involved my lawyer. If this is the case then I have to warn user community to be very careful while dealing with Nordea.You are most welcome to call me or involve higher authority at Nordea. Br Pulkit Hello Community, I have been dealing with few banks in terms of daily transactions , home loan and so on. I can advise and recommend to stay away from Nordea if you can. They will try to be the nicest person in the world when you go for home loan and once you are trapped, they treat you really bad. Sorry for the language but they treat customers like crap."

Luca Mamoli says

"I requested the opening of my bank account one month ago, and after four weeks I haven't got it yet. Yesterday I called the interested branch, and I was told that the person taking care of my procedures is on holiday and apparently no one else can do that, so I have to wait another week. I believe that such long times and inefficiency in providing a service as simple as opening a bank account is unacceptable. Especially in 2020. Really disappointing service so far especially considered that my previous banks opened an account in few days."